Responsible Gaming at db99
db99 believes that betting should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. We provide every player with the tools, resources, and guidance needed to stay in control of their gaming activity at all times.
Playing Responsibly with db99
At db99, responsible gaming is not simply a policy requirement — it is a core value embedded in everything we do. We are committed to providing Bangladeshi players with a safe, fair, and transparent betting environment where entertainment comes first and player welfare is never compromised. Whether you enjoy cricket betting on BPL and IPL matches, spinning the reels on our slot games, or exploring our live casino tables, db99 wants your experience to remain positive, controlled, and genuinely enjoyable.
Online betting and gaming carry inherent financial risks. db99 recognises that, for a small proportion of players, gambling can escalate from a leisure activity into a compulsive behaviour that causes serious harm to the individual, their family, and their broader social and financial wellbeing. We take this risk seriously. That is why we have invested in a comprehensive suite of responsible gaming tools, age verification processes, and player support services that are available to all db99 account holders free of charge.
This page explains the responsible gaming principles that guide our platform, the practical tools available to help you manage your betting activity, the warning signs that may indicate a developing gambling problem, and the support resources you can access if you — or someone you care about — needs help. We encourage every db99 player to read this page carefully and to make use of the controls available to them.
The 21+ Age Policy
db99 operates a strict minimum age policy. All players must be 21 years of age or older to register an account and participate in any form of betting or gaming on the db99 platform. Age verification is conducted at the point of registration and may be requested again at any stage of the customer relationship, including prior to processing withdrawals or activating bonuses.
Players who attempt to register using false date-of-birth information or who allow minors to access their account will have their account suspended immediately and any funds held will be reviewed in line with our Terms & Conditions. Parents and guardians are strongly encouraged to use parental control software to restrict access to online gambling sites from devices shared with or used by minors.
Age Verification: db99 may request a copy of your National ID card, passport, or driver's licence at any point to confirm that you meet the 21+ age requirement. This is a mandatory safeguard to protect young people from the harms associated with gambling.
Gambling as Entertainment
Responsible players approach gambling as a paid form of entertainment — similar to buying a cinema ticket or attending a cricket match at the stadium. Before you place any bet on db99, we recommend setting a clear budget for the session that represents money you can genuinely afford to lose. Never bet with funds set aside for essential living costs, rent, food, healthcare, or family responsibilities. Chasing losses — increasing your stakes in an attempt to recover money already lost — is one of the most common and most dangerous patterns associated with problem gambling.
db99 provides deposit limit controls, session time reminders, and cooling-off periods specifically to help you enforce the boundaries you set for yourself before emotion or momentum takes over during a session.
How to Use Our Responsible Gaming Tools
All of the following tools are available to every registered db99 player at no cost. To activate any of these controls, log in to your account and navigate to the Responsible Gaming section of your account settings, or contact the db99 support team at [email protected] and an agent will assist you in applying the control to your account.
- Deposit Limits: Set a daily, weekly, or monthly cap on the amount you can deposit into your db99 account. Once your chosen limit is reached, no further deposits can be made until the limit period resets. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the increase takes effect. Requests to decrease a limit take effect immediately.
- Session Time Limits: Set a maximum duration for each gaming session. Once the time limit is reached, you will receive a clear notification and your session will be paused, giving you the opportunity to take a break, reflect, and decide whether to continue.
- Loss Limits: Define a ceiling on the total amount you are willing to lose within a defined period. If your net losses reach this threshold, your account will be temporarily suspended from further betting activity for the remainder of the period.
- Reality Checks: Enable periodic on-screen notifications that remind you how long you have been playing in the current session and summarise your net win or loss position. These alerts are designed to interrupt automatic or impulsive betting behaviour and prompt a conscious decision to continue or stop.
- Cooling-Off Period: Take a short break from gambling without closing your account permanently. Cooling-off periods can be set for 24 hours, 7 days, 30 days, or 90 days. During this period your account will be suspended from all betting and deposit activity. You can continue to withdraw any remaining balance.
- Self-Exclusion: If you feel that you need a longer or more definitive break from gambling, db99 offers self-exclusion for periods of 6 months, 1 year, 2 years, 3 years, or permanently. During self-exclusion your account is fully locked and you will not be able to log in, deposit, or wager. db99 will also suppress all promotional communications to your email and phone number for the duration of the exclusion.
- Self-exclusion requests cannot be reversed before the chosen exclusion period has fully elapsed.
- Attempting to re-register under a different name or email address during a self-exclusion period is a breach of db99's Terms & Conditions and may result in permanent account closure and forfeiture of funds.
- If you have self-excluded from db99, we strongly encourage you to also self-exclude from other gambling platforms and to seek support from a counselling service.
Protecting Vulnerable Players
db99 employs automated monitoring systems that analyse player behaviour patterns to identify individuals who may be displaying signs of problem gambling. These systems flag accounts where unusual patterns are detected — such as dramatically increased session frequency, rapid escalation of deposit amounts, or repeated attempts to reverse withdrawal requests — so that our responsible gaming team can reach out proactively with information and support.
If a member of our team contacts you regarding your gaming behaviour, we ask that you engage openly with us. Our goal is not to restrict your enjoyment but to ensure that your gaming remains within healthy boundaries. All communications of this nature are handled with complete confidentiality.
Seeking External Help
If you believe that gambling is causing harm to you or someone you know, professional support is available. db99 encourages any player struggling with gambling-related issues to reach out to a qualified counselling or support service. Speaking to a trained professional — whether online, by phone, or in person — is a courageous and important first step. Do not hesitate to ask for help. You are not alone, and recovery is genuinely possible with the right support.
You can also contact the db99 responsible gaming team directly at [email protected] at any time. Our agents are available 24/7 and can apply immediate account restrictions, activate self-exclusion, or simply provide a listening ear and signpost you to appropriate external resources available in Bangladesh.
If gambling is affecting your life or the lives of those around you, our responsible gaming team is here to help — day or night.
Responsible Gaming Tools
Every tool below is available free of charge to all registered db99 players. Use them to keep your gaming experience enjoyable and within your personal limits.
Deposit Limits
Cap the total amount you can deposit on a daily, weekly, or monthly basis. Decreases apply instantly; increases require a 7-day waiting period to give you time to reflect before raising your limit.
Loss Limits
Define the maximum net loss you are comfortable sustaining within a set time period. Once reached, your account is paused for the remainder of that period so you cannot exceed your own threshold.
Session Time Limits
Set a maximum session length and receive an automatic on-screen notification when your time is up. Taking regular breaks is one of the most effective habits for maintaining a healthy relationship with gaming.
Reality Checks
Enable periodic pop-up alerts during your session that display the time elapsed and your current net position. These reminders are designed to interrupt automatic play and encourage a conscious pause.
Cooling-Off Period
Take a structured break of 24 hours, 7 days, 30 days, or 90 days without permanently closing your account. All betting and deposit activity is suspended for the full duration of your chosen period.
Self-Exclusion
Request a full account lock for 6 months, 1 year, 2 years, 3 years, or permanently. Once active, your account cannot be reopened until the exclusion period expires — or ever, if you choose permanent exclusion.
Warning Signs of Problem Gambling
Recognising the early signs of a gambling problem is the first and most important step towards addressing it. If any of the following descriptions feel familiar, we strongly encourage you to use db99's responsible gaming tools or to contact our support team today.
We Are Here to Help
Whether you need to apply a tool to your account, discuss your gaming activity, or simply need someone to talk to, db99's support team is ready to assist around the clock.
Live Chat Support
Speak directly with a db99 responsible gaming agent via live chat. Available 24 hours a day, 7 days a week, 365 days a year.
Email Support
Send a detailed message to our responsible gaming team at any time. We aim to respond to all emails within 5 business days.
Account Controls
Apply deposit limits, cooling-off periods, or self-exclusion directly through your account settings or by asking a support agent to assist you.
Bilingual Agents
Our support team includes English and Bengali speaking agents who understand the specific context of players accessing db99 from Bangladesh.
db99's Responsible Gaming Commitments
These are the specific commitments db99 makes to every player on the platform. We hold ourselves accountable to these standards every day.
Strict Age Verification
We verify the age of every player during registration and conduct ongoing checks to ensure that no individual under 21 years of age can access gambling services on db99.
Free Protective Tools
All responsible gaming tools — including deposit limits, session timers, cooling-off periods, and self-exclusion — are provided to every player free of charge with no hidden conditions.
Marketing Suppression on Exclusion
When a player activates a cooling-off period or self-exclusion, db99 immediately removes that player from all promotional communications including email, SMS, and push notifications.
Proactive Behaviour Monitoring
Our automated systems continuously monitor player behaviour for patterns associated with problem gambling. Where risk indicators are detected, our team reaches out proactively to offer support.
Irreversible Exclusion Periods
Self-exclusion requests are treated as final for the chosen duration. We will not accept requests to lift a self-exclusion early, protecting players from impulsive decisions made during a vulnerable moment.
Ongoing Platform Improvement
db99 continuously reviews and improves its responsible gaming policies, tools, and processes in response to evolving best practices and the feedback of our player community.
Enjoy db99 Responsibly
db99 is here to provide safe, fair, and entertaining betting experiences to players across Bangladesh. Explore our games knowing that our responsible gaming tools are always available to keep you in control.